Sales Process · Process · Updated 1 Jul 2026
Enquiry response
How to respond to new enquiries, the escalation path, and what must be recorded.
Overview
Every enquiry gets a first response inside the SLA, with the channel, time and next action recorded on the deal. The escalation path was updated in July — check the current rota.
iDraft content
This is placeholder content from the initial site structure. Replace it with the real process in the CMS.